Sorry about the slight delay in posting; I started a new job last week (yay!) and they've thrown me right in at the deep end on a big project, which necessitated lots of overtime this week. (I'm being slightly vague about the details because if there's one thing I've learned from being on the Internet, it's that no matter how innocuous your blog posts about your job are, you still don't want any identifying details about the job.) The big project involves collecting some information from all of our outside contractors in order to update the database.
Anyhow, I got corrected (I'm still a little too new to actually "get in trouble") because, when one of the contractors refused to provide the information, I passed word of that refusal along to the regional manager for that area. I did so mainly because the refusal sounded like it was "with prejudice", as it were, and I wanted them to know that they might have some angry contractors to soothe. As it turned out, though, people like me don't talk directly to people like him. There are channels to go through for that.
I apologized, like you do, and explained that I went directly to the regional manager because I'd been told in the email that "it is your responsibility to make sure the information is collected for every name on this list." As far as I was concerned, that meant I should do whatever I had to in order to get that update done.
I didn't say so at the time, but I did picture using comic hyperbole to make my point. "If I have to email the regional manager, I will. If I have to call the CEO and ask him to make a personal visit, I will. If I have to hire some goons to go out and rough these people up until they update their profile in our system, well, then, that's what I have to do." Pause. "Of course, I'd expect to be reimbursed for that. Do I have to submit an invoice, or...?"
Of course, I'd have to note it in the "Comments" section of their profile. "Goons hired, will contact when vendor roughed up sufficiently."